Refund policy

Returns & Refunds Policy

At ELCD, we want you to be fully satisfied with your order. If you’re not happy with your purchase, we’re here to help.

We accept returns within 14 days of delivery. Items must be:

Any items showing signs of wear, washing, damage, or alteration will not be accepted.

Once your return is received and inspected, your refund will be processed back to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

We currently offer exchanges for:

The following items cannot be returned:

Customers are responsible for return shipping costs unless the item arrived faulty or incorrect.

For any return or refund enquiries, contact us at:
hello@elucid.london